Help & FAQ
Answers to common questions about Wripp IQ.
How does Wripp IQ work?
Shippers post loads with details and target prices. Verified carriers browse the marketplace and place bids. Shippers review bids and accept the best one. The platform handles booking, tracking, messaging, and payment.
How are carriers verified?
All carriers go through an FMCSA verification process. We check DOT authority, insurance status, and safety ratings before allowing a carrier to bid on loads.
When do carriers get paid?
Carriers receive payment within 72 hours of confirmed delivery, directly to their linked bank account via Stripe Connect.
What happens if there is a dispute?
Either party can open a dispute on a completed booking. Our team reviews the evidence and mediates a resolution. Funds are held until the dispute is resolved.
Is the mobile app available for Android and iOS?
Yes. The Wripp IQ mobile app is available on both the App Store and Google Play for carriers.
Can I track my shipment in real time?
Yes. Once a booking is confirmed and the driver activates tracking, you can follow the shipment live from pickup to delivery.